The Administrative offices of the Palace Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710.

When is the box office open?

Box office hours vary. Please call (312) 977-1700 for the current week's hours.

What payment types are accepted?

The Box Office accepts cash, Visa, Mastercard, American Express and Discover. No personal checks, please.

What are the will call rules?

Will Call tickets are available for pick up beginning one hour prior to showtime on the day of the event. Customer must present the credit card used to place the order, a valid picture ID, and the confirmation number.

What are the parking options at Cadillac Palace?

Reduced rate parking is available at Lake and Wells Self Park - 171 N. Wells.

Is there accessible seating?

For wheelchair accessible seating please call the box office at 312-977-1700 ext. 1259 Elevator access: Available to all levels of the theatre.

What are the general rules of Cadillac Palace?

There are no refunds or exchanges on tickets purchased for Broadway In Chicago events. Cameras and recording devices are not allowed. Doors open 30 minutes prior to showtime. No outside food or beverages allowed.

Are children allowed?

For most productions children under 5 are not permitted for the courtesy of the other patrons. Everyone is required to have a ticket.

Cadillac Palace Seating Chart

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The map below does not reflect availability. Seating charts reflect the general layout for the venue at this time. For some events, the layout and specific seat locations may vary without notice.

More Seating Charts

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Beauty and The Beast (Chicago)

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Guenther Steiner

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